PRIVACY POLICY

DR. SERRANO SKIN CENTER, S.L., is especially sensitive to the protection of personal data of the Users of the services of the website. Through this Privacy Policy (or Data Protection Policy) DR. SERRANO SKIN CENTER, S.L. informs the USERS of the website: www.sesdermaskincenter.es, of the uses to which the personal data collected on the website is submitted, in order for them to decide, freely and voluntarily, if they wish to provide the information requested. DR. SERRANO SKIN CENTER, S.L., reserves the right to modify this Policy in order to adapt it to new legislation, jurisprudential criteria, industry practices, or interests of the entity. Any modification in it will be announced in due time, so that you have perfect knowledge of its content.

1. Who is responsible for the processing of your personal data?

DR. SERRANO SKIN CENTER, S.L. is the one who holds the status of Responsible for Treatment of the personal data provided by you. Contact details: C/ Recorder Esteve 3, 46004 Valencia. Contact email: valencia@sesdermaskincenter.com Due to the nature of the products and services we provide, SESDERMA SKIN CENTER is highly committed to the protection of privacy and to the processing of personal data of our users, clients and patients, making all necessary efforts. to comply with current regulations. Therefore, your personal information is treated securely and with the utmost care.

2. For what purpose do we collect your personal data?

  • The main purpose for which we collect your personal data is to facilitate and improve the service we offer you through this website.
  • Likewise, we collect your data in order to manage and respond to requests for information, professional queries, doubts, complaints, as well as to know the opinion of users, regarding the products offered by SESDERMA SKIN CENTER.
  • Create and manage a personal account with a single registration to be used in the acquisition of products and services offered.
  • Carry out customer management at an administrative, accounting and fiscal level, carry out market studies to measure the quality of our products and services, as well as send information of interest about new promotions, or products.
  • Provide a personalized service for the User, adapting said services to their personal, geographical profile, as well as their preferences and tastes.
  • Where appropriate, define typologies, segmentations and user profiles, as well as provide, manage, administer, expand and improve the services and/or products, by analyzing the use of the products of interest by the Users.
  • Where appropriate, display editorial or commercial information specifically designed for the inferred profile based on the User’s interest in the products. Said profile may also be inferred based on the geographical location of the device or terminal from which you view the products; however, prior and specific authorization will always be requested in order to process such information.
  • Design new services that may be of interest to you.
  • Carry out the treatment of cookies to improve the operation of the web and fulfill its purposes.

Likewise, we inform you that from SESDERMA SKIN CENTER we have implemented the Policy of not receiving CVs in paper format, therefore, if you are interested in applying for the selection process, you must do so by email: valencia@sesdermaskincenter.com.

3. What is the legal basis that legitimizes the processing of your personal data? In other words, what condition is the basis or enables us to process your personal data?

The legal basis that legitimizes us for the processing of your data may be diverse: in some cases it may be the consent of the interested parties, in others the fulfillment of a legal obligation on our part, in others the fulfillment of a contract and/or commercial relationship, or for the legitimate interest of the data controller. Legal bases:

  • Facilitate and improve the service that we offer through this website: legitimate interest.
  • Manage and respond to requests for information: consent.
  • Create and manage a personal account: contract.
  • Know the opinion of users: legitimate interest.
  • Customer management: contract.
  • Remission of newsletter or information of interest about new promotions, or products: consent.
  • Treatment of contact persons of legal persons: legitimate interest.
  • Cookie management: consent.
  • Personnel selection process: consent.
  • Personalized services for the User, profiling, preferences, analysis, tastes, segmentation, design of new services, analysis of the geographic location of the device that accesses the web: consent.

When the treatment is based on your consent, it will be understood as granted unequivocally, considering said contribution a clear affirmative act on your part, which manifests said consent. The consent that you have given is revocable at any time, through the contact channels of this website.

4. How long do we keep your personal data?

The data will be kept for the time necessary to fulfill the purpose for which they were collected, and according to the legal basis for data processing in accordance with legal obligations, as well as to determine the possible responsibilities that may arise from said purpose. and the treatment of the data. The data will be kept for the legally established period in order to comply with tax, fiscal or administrative legal obligations, in order to attend to claims. The data retention period will begin to count from the end of the contract, from the revocation of consent or from the opposition to a certain treatment.

5. Who can be assignees or recipients of your personal data?

In the event that you have given us your consent, your personal data may be transferred to companies of the Sesderma Group (www.sesderma.com; www.mediderma.com; www.clinicaserrano.com; www.sofia23hairsalon.com). In other cases, it will be necessary to communicate your personal data to third parties in order to provide the requested service, such as transport and delivery companies or data processors with whom this entity has entered into contracts in compliance with Art. 28 of the GDPR. In the same way, the data may be transferred or communicated, where appropriate, to banking entities for the collection or payment, as well as at the request of Public Administrations, Courts or Tribunals. The data may be transferred to the other companies of the Group, whose identity is contained in this legal text, whose activities are related to the product purchased. Outside of these cases, no recipients of your data are foreseen.

6. International transfers

The personal data that we collect resides in Spain, and in any case, within the European Economic Area, since SESDERMA SKIN CENTER and other Group companies have a presence in other European countries. On some occasions, we hire Cloud Computing services in the United States, making international data transfers. In these cases, the appropriate guarantees are adopted to protect your information regarding which you can obtain additional information by writing to valencia@sesdermaskincenter.com.

7. What are your data protection rights and how can you exercise them?

To exercise the rights of Access, Rectification, Deletion, Opposition, Limitation, Portability or, where appropriate, Opposition, you may make a request by submitting a letter to: C/ Grabador Esteve 3, 46004 Valencia or, where appropriate, sending your request to: valencia@sesdermaskincenter.com. In the letter you must specify which of these rights you request to be satisfied, you must specify the specific request made and, in turn, you must show or, in the case of postal delivery, accompany the photocopy of the NIF or equivalent identification document. In the event that he acts through a representative, legal or voluntary, he must also provide a document proving the representation and identification document of the same. Likewise, if you do not wish to continue receiving emails from DR. SERRANO SKIN CENTER, S.L., just send a message to C/ Gradador Esteve 3, 46004 Valencia, indicating your e-mail address and that you wish to unsubscribe. In any case, you may also file claims with the Spanish Data Protection Agency (https://www.aepd.es/).

8. Security measures in the processing of your data

Finally it is reported that DR. SERRANO SKIN CENTER, S.L., will adopt in its information system the legally required technical and organizational measures, in order to guarantee the security and confidentiality of the stored data, thus avoiding its alteration, loss, treatment or unauthorized access; taking into account the state of the art, the application costs, and the nature, scope, context and purposes of the treatment, as well as variable probability and severity risks associated with each of the treatments. In the event that you obtain a user account to access the website, you must have a personal and non-transferable password, not transfer it to third parties. The user will be responsible for what happened in his account, having to know the risks of its use and assume his responsibility. If you have any questions about this Privacy Policy, please contact us by sending an email to valencia@sesdermaskincenter.com. DR. SERRANO SKIN CENTER, S.L., 2023 ©Todos los derechos reservados.